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FAQ

FREQUENTLY ASKED QUESTIONS

We hope you find the answers to some commonly asked questions about our products and services valuable. If a particular topic is not addressed, please contact us for information.

How do I place an order?

Placing an online order requires just a few steps: Select an item you would like to purchase, and then click the Buy Now button from either the quick view or product detail page. You can then choose to continue shopping or go directly to Checkout. Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the Checkout steps. You will receive an email confirming your order that includes your order number.

How do I pay for my order?

We accept Visa®, MasterCard®, Discover®, American Express®, Diner’s Club® and JCB, as well as debit cards with the Visa® or MasterCard® logo. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

When does my credit card get charged?

To ensure you are totally satisfied with your purchase, we will not charge your credit card until your order has been shipped. At the time you place your order, we’ll pre-authorize your card for the total amount plus all applicable taxes and shipping charges (if any).

How quickly will my order be processed?

Orders received before 5 p.m. local time are processed within two business days of payment authorization Please note that on occasion, such as during holiday rush and large sale events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as possible.

How do I check my order status?

If you have an account with us, you can sign in to check your Order Status. If you do not have an account, you may call us with your order number. Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the carrier using this information.

How do I know shopping on the site is secure?

We take your security seriously. We implement many layers of safeguards to protect your security and privacy. Our site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All transmissions that include personally identifiable information are protected using the industry standard SSL (secure socket layer) protocol encryption technology to protect against information loss and assure a secure and trusted experience. In addition, we utilize other physical and contractual practices and policies to safeguard your information. However, it is important to know that no online data transmission can be guaranteed to be 100% secure. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.